Job Description

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Field customer complaints when necessary
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Bookkeeping: keep accurate records of all hotel guest account information

Qualifications

•Has experience answering telephone calls and troubleshooting stressful situations
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•High school graduate, GED recipient, or equivalent
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Fairfield Inn by Marriott Kansas City Downtown/Union Hill

Job Tags

Start working today, Flexible hours,

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