Job Description

The primary purpose of this position is to research and respond to taxpayer inquiries, identify and research issues, and draft documents.

Responsibilities

• Prepare, proofread, and forward various Judgment Payoffs., e.g. standard payoffs, deficiency payoffs, strike-off payoffs, private resale payoffs & bankruptcy payoffs, etc.
• Prepare various releases of judgment, e.g. standard, Partial, sold or Resale, clouding title on homesteaded, etc.
• Handle all phone calls and e-mails related to payoff and release. Also, assist in answering the Post Judgment mail line.
• Research and Prepare a Release of Judgment from the JP list (twice a year).
• Prepare payment plans requested by taxpayers.
• Process all the copies of checks resulting from the payoff and prepare the release.
• Help walk-in’s customer when needed.
• Review files for sale (based on the availability of time).
• Any other duties assigned by the manager or attorneys that may involve responsibilities such as customer service, client reporting, or tasks related to departmental administrative duties.

Qualifications

• Must type 50 wpm
• Well-organized
• Energetic
• Team player
• Ability to multitask
• Excellent organizational skills
• Detail oriented
• Able to handle high volume document production
• Proof Reading Skills
• Good Computer skills in Microsoft Office
• Professional demeanor
• Punctuality
• Good Attendance
• Good written and communication skills
• Time Management skills
• Research Skills
• Ability to work with numbers
• Problem solving skills
• Ability to word process legal documents without or few errors
• Bilingual in Spanish is a plus
• Knowledge of the Oracle system is a plus
• Real estate/property tax/foreclosure practice is a plus
• Customer service experience
• Some College and/or High School Diploma
• Some legal and office experience is a plus

Physical Requirement:

• While performing the duties of this job, the employee is frequently required to sit and talk or hear.
• The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 - 20 pounds.
• Specific vision ability is required to adjust focus.

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